An AI bot that replies to Telegram clients like a real sales rep
AI connects to your Telegram account or bot and handles client conversations 24/7, grounded in your company's knowledge base — not a rigid button-based script.
How the AI replies to clients
You configure a prompt — describing what your company does, how the AI should talk, what to offer — and upload a knowledge base with facts about your product. From there, the AI handles conversations with every client who reaches out, answering questions and qualifying interest based on that data, without inventing answers on its own.
How this differs from a regular Telegram bot
A real conversation, not a menu tree
A regular bot can only react to pre-scripted button flows. Pulse's AI understands free-form text and holds a natural conversation.
Replies around the clock
Clients get an answer immediately, even at night or on weekends — no waiting for a manager to notice the message.
Lead qualification
The AI draws out request details during the conversation and flags promising leads, so your team knows where to focus first.
Handoff to a manager
If the AI can't answer a question, or a client is ready to close, the conversation is handed off to a human with a notification.
Safety and control
The AI operates strictly within the prompt and knowledge base you configure — you always have full control over what it tells clients. Any team member can take over a conversation manually at any time, and the full chat history is preserved in the lead, including everything the AI said.
Where it fits best
An AI sales bot is especially useful when incoming volume is high and requests are broadly similar — routine questions about your product, pricing, or availability. While the AI covers the bulk of that traffic, your team gets time back for complex conversations and actual closing.
Frequently asked questions
Does the client know they're talking to AI?
The AI replies from your account or bot, in the tone you configure for it — as a natural continuation of your company's conversation with the client.
What does the AI base its answers on?
On the prompt and knowledge base you configure in the Pulse dashboard — the AI doesn't invent product information on its own.
What happens if the AI can't answer a question?
The conversation is handed off to a manager with a notification, or any team member can take it over manually at any time.
How is this different from a regular button-based Telegram bot?
A regular bot follows rigid button-based scripts. Pulse's AI holds a natural-language conversation based on the full context of the chat, not a predefined decision tree.